How To Measure Emotional Intelligence When Hiring


During the selection process, staffing managers are usually interested in education, skills, experience of the job candidate and cognitive abilities. Another key indicator of success in the workplace is emotional intelligence. Commonly known as EI, emotional intelligence is the ability of a person to identify, evaluate, and manage personal feelings and those of other people, as […]

How to Hire the Right Customer Service Representative


To underplay the importance of customer service as a business owner or staffing company manager is to spell doom to the business. Good customer service is the lure that keeps customers coming back again and again and bringing new customers with them. Though customer service is not only limited to the interaction between customer service […]