Such an interview can be carried out under the following guidelines:
- Make The Employee At Ease – some employees may become nervous especially if they have never participated in a stay interview before. Some aren’t comfortable speaking about their frustrations – especially to superiors. You have to handle such nerves. Make sure the employee is at ease enough to speak openly.
- Use A Conversational Tone – It is normal to have a list of questions prepared in advance. However, the entire interview should be carried out in a semi-informal manner. It should feel more like a chat than an interview.
- Listen Actively And Probe – The aim of a stay interview is to get to grips with an employee’s thoughts and feelings. As such, the interviewer should do more of the listening. A good standard is the 80/20 where the employer speaks 80% of the time and the interviewer 20%. Even then, the interviewer should listen actively, and use probes to reveal more information.
- Be Open Minded – A stay interview can sometimes unearth unexpected information. For instance, an employee can express some rather critical views of management. In such cases, the interviewer needs to remain calm and impartial. They shouldn’t become defensive. Basically, the interview needs to be approached with an open mind.
- Take Action – An interview should be followed up by visible action. Some decisions have to be made on the basis of the information unearthed. Otherwise, if no action is taken, then the interview will have been carried out in vain.