Your eFetch dashboard will allow you to order and view your background screenings, communicate with the Crimcheck support team, pay and view invoices, manage other accounts and more.
If you are receiving an “invalid username and password” error message, or can’t remember your password, you can click the blue “Forgot Password?” button to reset your credentials. You will need to enter both your username and email address saved to your account.
If you don’t receive the password reset email, or can’t remember your username or email address, please reach out to our client support services team at email@example.com for help.
If you’re having trouble logging in and receiving an error message that says “Our system experienced an error while logging you in. Administrators have been notified. Please try again later”, then the first steps you’ll want to try is to close your browser completely and then re-open it. You’ll also want to restart your computer completely if you haven’t performed a restart in the previous 24 hours. The next thing you’ll want to try is to clear the cache and hard reload your browser. Each browser has slightly different instructions.
If you’re still having trouble getting logged in to your eFetch dashboard, contact our client support services team at 1-877-992-4325 or firstname.lastname@example.org.
To send screenshots, we recommend using your computer’s Snipping Tool. Snipping tool is a great tool to capture any window or objects in your screen or even your entire screen.
Snipping tool is available on Windows 7, 8, and 10.
|Free-form snip||Draw a free-form shape around an object.|
|Rectangular snip (default)||Drag the cursor around an object to form a rectangle.|
|Window snip||Select a window, such as a dialog box, that you want to capture.|
|Full-screen snip||Capture the entire screen.|
Drag the mouse cursor (and hold left click) to create any shape you intend and release left click to complete the shape.
Drag the mouse cursor (and hold left click) to create a rectangular shape and release left click to complete the shape.
Click on the window that you want to capture
It’ll automatically create a snippet of the whole screen
Copy the snippet by clicking the menu bar and copy and paste the image into your email.