your safe hiring advantage
Your eFetch dashboard will allow you to order and view your background screenings, communicate with the Crimcheck support team, pay and view invoices, manage other accounts and more.
This site is a secure, easy-to-use, customizable web application that is compatible with Mozilla Firefox and Google Chrome web browsers
If you are receiving an “invalid username and password” error message, or can’t remember your password, you can click the blue “Forgot Password?” button to reset your credentials. You will need to enter both your username and email address saved to your account.
If you don’t receive the password reset email, or can’t remember your username or email address, please reach out to our client support services team at [email protected] for help.
If you’re having trouble logging in and receiving an error message that says “Our system experienced an error while logging you in. Administrators have been notified. Please try again later”, then the first steps you’ll want to try is to close your browser completely and then re-open it. You’ll also want to restart your computer completely if you haven’t performed a restart in the previous 24 hours. The next thing you’ll want to try is to clear the cache and hard reload your browser. Each browser has slightly different instructions.
Instructions for each web browser below. Please follow the instructions exactly as indicated for the best results.
If you’re still having trouble getting logged in to your eFetch dashboard, contact our client support services team at 1-877-992-4325 or [email protected].
The more detailed message you can provide will allow our team to more quickly resolve your issues. Screenshots are the most helpful so we can see exactly what you see.
To send screenshots, we recommend using your computer’s Snipping Tool. Snipping tool is a great tool to capture any window or objects in your screen or even your entire screen.
Snipping tool is available on Windows 7, 8, and 10.
Drag the mouse cursor (and hold left click) to create any shape you intend and release left click to complete the shape.
Drag the mouse cursor (and hold left click) to create a rectangular shape and release left click to complete the shape.
Click on the window that you want to capture
It’ll automatically create a snippet of the whole screen
Copy the snippet by clicking the menu bar and copy and paste the image into your email.